Return & Refund Policy – Kurta, Kurtis & Palazzo Products

We want you to have a smooth shopping experience. Please read the following return and refund guidelines carefully before making a purchase.

1. Eligibility for Return

• Returns are accepted only for defective, damaged, or incorrect items.
• The product must be unused, unwashed, and in its original condition with all tags intact.
• Return requests must be raised within 5 days of delivery.

2. Non-Returnable Items

• Products that have been worn, washed, altered, or damaged after delivery.
• Items without original tags or packaging.
• Products purchased during clearance or special sale (if specified as non-returnable).

3. Return Process

• To initiate a return, contact customer support at: Shamimbusiness100@gmail.com
• Provide:
• Order details
• Clear images of the product showing the issue
• Once approved, return instructions will be shared.

4. Refund Policy

• Refunds are processed only after the returned product is received and inspected.
• If approved, the refund will be issued within 5–7 business days.
• Refunds will be credited to the original payment method or provided as store credit (depending on the case).

5. Exchange Policy

• Exchanges are allowed only for size issues or damaged/incorrect items.
• Exchange requests must be made within 5 days of delivery.
• Subject to product availability.

6. Shipping Charges

• Return shipping charges may be:
• Covered (if the product is defective or incorrect), or
• Borne by the customer (for size exchange or other reasons)

7. Important Notes

• Slight color variations may occur due to lighting and screen differences and are not considered defects.
• Ensure correct size selection before placing the order.

For any support or questions, contact: Shamimbusiness100@gmail.com